Shipping & Returns

Free Delivery in the UK
We aim to ship the same working day, if ordered by 4pm, for FREE! using Royal Mail 48, which should be delivered within 2-3 days. Alternatively for a little extra you can pay for Royal Mail 24, a faster service which most the time will get to you within 24 hours after we send your order.

Sometimes there may be slight delays with Royal Mail, so please give a day longer than the delivery service chosen should take before contacting us if you've not received your order. If you need something delivered guaranteed the next day, we can arrange this, just drop us an email or give us a call and we can try to use a next day guaranteed courier for an extra cost. 

Choose the delivery speed at checkout before you enter your payment details.

Buying from the US?
We now ship to the United States. Currently we only offer a flat fee based on one product, if you are looking to purchase multiple products please email us and we can give you a competitive price for shipping. Deliveries usually take around 4-5 days to get to you in the US, depending where you are.


We want you and your pet to be barking happy with your order, please contact if you have any issues whatsoever with your products. If you're still not happy with the product, please return within 30 days from the date of delivery.

If for any reason within 24 months your product develops a fault please contact us immediately and we'll replace or refund the item for you.

Sign up for our newsletter to receive exclusive offers
We've changed the way we offer discounts and rewards to loyal customers, so please keep your eyes peeled in your inbox for any offers or new exclusive items we have a limited run of, and be the first to buy! 

We are always keen to see your photographs on our site, which if we use we'll give you something towards your next order, in store credit. We're always changing how to reward customers who are kind enough to send us pictures of their pups but rest assured you'll be able to treat the cutest member of your family with credit towards your next order. Contact us by email with photos of your beautiful pets in our products!

Any other questions?
Just drop us an email or call us.